Privacy Policy

Last updated:

1. Information We Collect

When you order Apexara Revive Select, we collect your name and phone number for order confirmation and delivery. If you contact us via email or our contact form, we collect your email address and message. We also collect technical information through cookies and analytics (IP address, browser type, pages visited).

2. How We Use Your Information

We use your information to: process and confirm your order; arrange delivery; respond to your enquiries; improve our website and service; and comply with legal obligations. We do not sell your personal data to third parties.

3. Legal Basis for Processing

We process your data under: (a) your consent (when you provide information); (b) performance of our sales contract with you; and (c) our legitimate interests (to maintain security and improve service). For direct marketing (if you opt in), we rely on your explicit consent.

4. Data Sharing

We share your information only with our courier partner for delivery purposes. They process data only as instructed. We do not share your data with marketing partners or advertisers without your consent.

5. Data Protection

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or damage. Data is encrypted in transit and stored securely.

6. Your Rights

Under Australian Privacy Act, you have the right to: access your personal data; request correction of inaccurate data; request deletion (where lawful); object to processing; and lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

7. International Transfers

We do not transfer your data internationally except as required for courier delivery. Your data remains within Australia.

8. Data Retention

We retain order data for 7 years for accounting purposes. Contact enquiries are retained for 1 year. You can request deletion at any time (subject to legal obligations).

9. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect data from children.

10. Third-Party Services

Google Analytics: We use Google Analytics to understand site usage. Google may use your data subject to their Privacy Policy. Google Ads Remarketing: We may show you Apexara ads on other sites based on your visit to our site (Consent Mode v2). Google Maps: Our contact page uses Google Maps API to display our location.

11. Cookies

We use cookies to remember your consent preferences, track essential site functions, and measure site performance. See our Cookie Policy for details.

12. Changes to This Policy

We may update this policy from time to time. Significant changes will be notified to you via email or through our site.

13. Contact Us

For privacy enquiries: info@vitaluminous.world | +61 2 8045 7210 | Vitaluminous Pty Ltd, Unit 8, 82 George Street, Hornsby NSW 2077.